Refund Policy

Advora offers Free, Starter, Pro, and custom subscription options. Paid plans are billed in advance through Stripe in USD for the selected billing period. At checkout, Stripe may charge your local currency using the live exchange rate. Access to paid features and included credits begins after successful payment confirmation.

Because Advora provides immediate access to digital software and AI generation credits, subscription fees are generally non-refundable once a plan is activated and credits become available for use.

We may consider refund requests on a case-by-case basis where required by applicable law or where a clear billing error occurred on our side.

If you have used any AI generation credits or consumed paid plan benefits after purchase, the subscription fee for that billing period is not refundable. This includes successful ad generations, analyses, rewrites, and other metered actions tied to your plan.

Partial refunds are not provided for unused credits within a billing cycle once any paid credits have been consumed.

If you were charged more than once for the same subscription period due to a duplicate transaction, contact us at support@useadvora.com with your payment ID and account email. Verified duplicate charges will be refunded for the extra payment.

If a payment fails, your subscription will not be activated and no credits will be granted until payment is successfully completed. You may retry checkout from the Billing page without being charged twice for the same successful order.

If payment was deducted by your bank or card provider but Advora did not receive confirmation, contact support with transaction details so we can investigate with Stripe.

You may cancel future renewals by managing your subscription through the product or by contacting support. Cancellation stops future billing but does not automatically refund the current billing period unless a refund is explicitly approved under this policy.

If you believe a charge is incorrect, please contact us before initiating a chargeback so we can resolve the issue quickly. Unauthorized chargebacks after successful service delivery may result in account suspension while the dispute is reviewed.

For refund questions, billing issues, or payment verification, email support@useadvora.com with:

• Your Advora account email
• Stripe payment or invoice ID
• Date and amount of the transaction
• A brief description of the issue

We aim to review billing support requests within a reasonable business timeframe.

We may update this Refund Policy from time to time. Changes will be reflected by updating the Last Updated date on this page.